Question: 

Why am I not seeing notifications from the BatchLeads mobile app?


Answer: 

The BatchLeads mobile app needs permission to be able to send you notifications on your device. You either allowed/disallowed this when you first installed the app, but you can change your settings on your mobile device from the Settings > Notifications area to allow this functionality. 


Google Android

Click here to be taken to Google's steps for controlling notifications on an Android phone (your version matters, so make sure you are verifying what version of Andoid you're running if needed). Just click/tap the link for controlling App Notifications. Or you can try the below:


Here's the latest:

  1. Open your phone's Settings app.
  2. Tap Apps & notifications and then Notifications.
  3. Under "Recently sent," see apps that recently sent you notifications.
    • You can turn off all notifications for a listed app.
    • To pick specific categories of notifications, tap the app's name.
    • To see more apps, tap See all from last 7 days. To sort by Most recent or Most frequent, tap them.
Tip: If you don't see "Recently sent," you're using an older Android version. Instead, tap App notifications and tap an app. You can turn notifications, notification dots, and notification categories on or off. If an app has categories, you can tap a category for more options.


Apple iPhone

Click here to see Apple's steps for enabling notifications, or refer to the below:


Change notification settings
Most notification settings can be customized for each app. You can turn app notifications on or off, have notifications play a sound, choose how and where you want app notifications to appear when your device is unlocked, and more.
  1. Go to Settings  > Notifications.
  2. To choose when you want most notification previews to appear, tap Show Previews, then select an option—Always, When Unlocked, or Never. (You can override this setting for individual apps.)
Previews can include things like text (from Messages and Mail) and invitation details (from Calendar).
  3. Tap Back, tap an app below Notification Style, then turn Allow Notifications on or off.
If you turn on Allow Notifications, choose how and where you want the notifications to appear for the app—for example, on the Lock screen or in Notification Center.
You can also set a notification banner style, sound, and badges for many apps.
  4. Tap Notification Grouping, then choose how you want the notifications grouped:
    • By App: All the notifications from the app are grouped together.
    • Automatic: The notifications from the app are grouped according to organizing criteria within the app, such as by topic or thread.
    • Off: Turn off grouping.
To turn off notifications selectively for apps, go to Settings > Notifications > Siri Suggestions, then turn off any app.


Please contact BatchLeads support if you continue to have issues and we will be happy to provide further guidance.