General FAQs

What is a Golden Address?
Question: What is a Golden Address? Answer: The Golden Address is the same as the Preferred Mailing Address, it's the most recent mailing address...
Fri, Feb 28, 2020 at 12:22 PM
How can I import Golden Addresses
Question:  How can I import Golden Addresses into BatchLeads? Answer: You can skip the mailing addresses and use the golden address columns for the ma...
Fri, Feb 28, 2020 at 12:26 PM
Getting Help Walkthrough
The following video provides a walkthrough showing how the Help Center works in BatchLeads.  There are many ways to get help in BatchLeads if you n...
Tue, Jun 2, 2020 at 11:59 AM
How do I change my billing card?
To change the billing card, to go the right corner, click the arrow right by the company name/profile name, and select billing. There you will be able to ch...
Fri, Jun 5, 2020 at 10:29 AM
Why do I need 10 message templates?
To help ensure that your texts are getting delivered. It also helps protect the integrity of your phone number so that they are not flagged by the carriers. 
Fri, Jun 5, 2020 at 10:35 AM
What initial SMS message has received the most response?
There is no way to identify a template that gives guaranteed results.  There are several factors such as type of lists that affect the results. 
Fri, Jun 5, 2020 at 10:36 AM
How do I export out No response received via SMS?
-       To export out your leads that did not respond to your initial campaign, click on the inbox tab on the left side of the screen. -       Once inside ...
Fri, Jun 5, 2020 at 10:38 AM
How to Change the Call Forwarding Number?
To change your Call Forwarding Number, go to Settings  → SMS Settings → Markets → Click the Edit Icon (Enter your new call forwarding number and click updat...
Fri, Jun 5, 2020 at 10:39 AM
Can have more than one call forwarding number? Can each person have their own?
Unfortunately as of right now you can only have 1 call forwarding number for each market.
Fri, Jun 5, 2020 at 10:42 AM
How many users can I add to my account?
Depends on which plan you’re on.  Base = 1 Performance = 2 - 4 Performance + = Unlimited 
Fri, Jun 5, 2020 at 10:43 AM