General FAQs

Is there a skiptracing limit?
There’s no limit for skiptracing files, you can skiptrace 1 record or thousands.
Fri, Jun 5, 2020 at 10:44 AM
Why are there addresses that I cannot import even if the addresses are correct?
For those records that have a fail reason as "not a valid usps address", this doesn't always mean that it is not a valid property. One reason...
Fri, Jun 5, 2020 at 10:53 AM
How to Change the List name?
Go to settings  → Data management  → List  → Click the Edit Icon → Edit your List Name → Click Save List
Fri, Jun 5, 2020 at 10:54 AM
What does Opt-out mean?
The leads that you don't want to work on right now; ( e.g. recently sold properties) you want to "Opt Out" those. So that the records remain ...
Fri, Jun 5, 2020 at 10:55 AM
What if I don’t have the owner’s name?
You can still try to skiptrace it, the system by importing your file directly into our skip trace section and you will not be charged if there are no hits o...
Fri, Jun 5, 2020 at 10:56 AM
How updated is your vacancy information?
The vacancy database is updated between 1st to 10th of every month. We update our records from the USPS.
Fri, Jun 5, 2020 at 10:57 AM
How do I check for duplicates in my list before skiptracing?
The system automatically checks for duplicate property addresses when you are importing your lists into the system and will only import the new addresses th...
Fri, Jun 5, 2020 at 10:57 AM
What is the difference between vacant and newly vacant?
Vacant are all of your existing vacant properties according to the USPS.  Newly vacant properties are any of your existing records that have become newly va...
Fri, Jun 5, 2020 at 10:59 AM
What is the purpose of the Backup message?
This can be used to send a default message out if you're missing information in your database that didn't populate from your template. If for exam...
Fri, Jun 5, 2020 at 10:59 AM
What is the daily SMS limit?
The daily SMS List is 50 SMS per Phone Number and the maximum sending limit is 1000 per day. 
Fri, Jun 5, 2020 at 11:00 AM