General FAQs

How do I remove released numbers from my Phone Manager?
There is no option to remove the released numbers. It will serve as a basis for us whenever issues come.
Fri, Jun 5, 2020 at 11:00 AM
How can I delete an uploaded campaign list? I accidentally uploaded a list twice into the system.
If you have accidentally uploaded a list twice into a campaign, you must create a new campaign all together.  There is not a feature where you can remove an...
Fri, Jun 5, 2020 at 11:01 AM
I want to know how I can start a campaign with a list I imported?
You can start a campaign with a newly imported list by going to the "properties" section on the left hand menu. From here you can select "fil...
Fri, Jun 5, 2020 at 11:02 AM
How do I view the responses of the people we texted?
You can go to Inbox, all the responses will go to your inbox.
Fri, Jun 5, 2020 at 11:03 AM
Can I delete the import logs?
Unfortunately no. You cannot delete the import and export logs.
Fri, Jun 5, 2020 at 11:04 AM
I've noticed my delivery % has dropped to 40-50%. Why is this happening?
This is one of the reasons why we recommend having a rotational message or alternate message. Phone carriers screen for spam, and if they see a large number...
Fri, Jun 5, 2020 at 11:05 AM
How are you guys handling uploading leads that have two owners? I’ve noticed the system by default only lets one property address and one owner.
You can only import one owner per Property. Usually, the first owner's name on the label is the name of the primary owner of the property. 
Fri, Jun 5, 2020 at 11:06 AM
If I put a number on the DNC in BLS, but then delete the contact, does the number stay on the DNC?
Yes.
Fri, Jun 5, 2020 at 11:06 AM
When I run a campaign and mark leads DNC, will they be scrubbed as DNC from all future campaigns? Or do I run the risk of sending to them again?
Yes all future campaigns.
Fri, Jun 5, 2020 at 11:09 AM
10DLC : Add New Campaign
Adding New Campaign for 10DLC is only filling out required information, you do not need to be strict with it. You may use these Basic Details Below to A...
Tue, Feb 15, 2022 at 1:31 PM