General FAQs

What if I don’t have the owner’s name?
You can still try to skiptrace it, the system by importing your file directly into our skip trace section and you will not be charged if there are no hits o...
Sun, 23 Oct, 2022 at 3:04 PM
How updated is your vacancy information?
The vacancy database is updated between 1st to 10th of every month. We update our records from the USPS.
Sun, 23 Oct, 2022 at 3:04 PM
How do I check for duplicates in my list before skiptracing?
The system automatically checks for duplicate property addresses when you are importing your lists into the system and will only import the new addresses th...
Sun, 23 Oct, 2022 at 3:04 PM
What is the difference between vacant and newly vacant?
Vacant are all of your existing vacant properties according to the USPS.  Newly vacant properties are any of your existing records that have become newly va...
Sun, 23 Oct, 2022 at 3:04 PM
What is the purpose of the Backup message?
This can be used to send a default message out if you're missing information in your database that didn't populate from your template. If for exampl...
Sun, 23 Oct, 2022 at 3:04 PM
What is the daily SMS limit?
The daily SMS List is 50 SMS per Phone Number and the maximum sending limit is 1000 per day. 
Sun, 23 Oct, 2022 at 3:04 PM
How do I remove released numbers from my Phone Manager?
There is no option to remove the released numbers. It will serve as a basis for us whenever issues come.
Sun, 23 Oct, 2022 at 3:04 PM
How can I delete an uploaded campaign list? I accidentally uploaded a list twice into the system.
If you have accidentally uploaded a list twice into a campaign, you must create a new campaign all together.   There isn't a feature that allows you to ...
Sun, 23 Oct, 2022 at 3:04 PM
I want to know how I can start a campaign with a list I imported?
You can start a campaign with a newly imported list by going to the "My List" section on the left hand menu.  From here you can select "filte...
Sun, 23 Oct, 2022 at 3:04 PM
How do I view the responses of the people we texted?
You can go to Inbox, all the responses will go to your inbox.
Sun, 23 Oct, 2022 at 3:04 PM