General FAQs

Can I delete the import logs?
Unfortunately, you cannot delete the import and export logs.
Sun, 23 Oct, 2022 at 3:04 PM
I've noticed my delivery % has dropped to 40-50%. Why is this happening?
This is one of the reasons why we recommend having a rotational message or alternate message. Phone carriers screen for spam, and if they see a large number...
Sun, 23 Oct, 2022 at 3:04 PM
How are you guys handling uploading leads that have two owners? I’ve noticed the system by default only lets one property address and one owner.
You can only import one owner per Property. Usually, the first owner's name on the label is the name of the primary owner of the property. 
Sun, 23 Oct, 2022 at 3:04 PM
If I put a number on the DNC in BLS, but then delete the contact, does the number stay on the DNC?
Yes.
Sun, 23 Oct, 2022 at 3:04 PM
When I run a campaign and mark leads DNC, will they be scrubbed as DNC from all future campaigns? Or do I run the risk of sending to them again?
Yes all future campaigns.
Sun, 23 Oct, 2022 at 3:04 PM
10DLC : Add New Campaign
Adding New Campaign for 10DLC is only filling out required information, you do not need to be strict with it. You may use these Basic Details Below to A...
Sun, 23 Oct, 2022 at 3:04 PM
Why am I not seeing notifications in the mobile app?
Question:  Why am I not seeing notifications from the BatchLeads mobile app? Answer:  The BatchLeads mobile app needs permission to be able to send yo...
Sun, 23 Oct, 2022 at 3:05 PM
I got charged on my card even though its supposed to be a free 7 day trial
Upon signing up for a trial, you may notice a preauthorization fee on your card. Please note that this fee serves as a temporary hold and will not result in...
Tue, 20 Feb, 2024 at 9:57 AM
Can I use my wallet balance in the account to pay for my subscription plan fee?
No, unfortunately, you cannot use your wallet balance in the account to pay for your subscription plan fee. The wallet balance can only be utilized for Skip...
Mon, 29 Apr, 2024 at 6:17 PM
If I cancel during my trial term, may I continue to use it until the end?
Yes, you can continue using the service until the end of the trial period even if you choose to cancel.
Fri, 10 May, 2024 at 4:21 PM