General FAQs

What are the support hours for BatchLeads?
What are the Support Hours for BatchLeads? BatchLeads support is available Monday through Friday 6 AM to 6 PM Arizona Time (GMT-7).  Got a question? We&#...
Sun, 23 Oct, 2022 at 3:03 PM
Does BatchLeads have a mobile app?
Question: Does BatchLeads have an app for use on a mobile device?  Answer: Yes, the BatchLeads mobile app is free, available from the Google Play and ...
Sun, 23 Oct, 2022 at 3:03 PM
Is it possible to get a refund?
Question: Is it possible to get a refund for services purchased through BatchLeads? Answer: Unfortunately no, due to the nature of the information and...
Sun, 23 Oct, 2022 at 3:03 PM
What services does BatchLeads provide?
Question:  What services does BatchLeads provide?  Answer: BatchLeads provides List Management, Skip Tracing, Direct Mail, and Text Messaging. See htt...
Sun, 23 Oct, 2022 at 3:03 PM
How can I cancel my BatchLeads subscription?
Question: How can I cancel my BatchLeads subscription?  Answer: To cancel your account go to your name at the top right-hand corner, then click My Pro...
Sun, 23 Oct, 2022 at 3:03 PM
I get the error "List not imported. Reason: Not Valid USPS"
Question: When uploading a list of records into BatchLeads, why do I get the following error? "List not imported. Reason: Not Valid USPS" ...
Sun, 23 Oct, 2022 at 3:03 PM
How can I change a list name?
Question: How can I change a list name? Answer: Go to your User Profile in the upper right hand corner of the screen, click My Workspace, then click t...
Sun, 23 Oct, 2022 at 3:03 PM
What is a Golden Address?
Question: What is a Golden Address? Answer: The Golden Address is the same as the Preferred Mailing Address, it's the most recent mailing address ...
Sun, 23 Oct, 2022 at 3:03 PM
How can I import Golden Addresses
Question:  How can I import Golden Addresses into BatchLeads? Answer: You can skip the mailing addresses and use the golden address columns for the ma...
Sun, 23 Oct, 2022 at 3:03 PM
How do I change my billing card?
To change the billing card, to go the right corner, click the arrow right by the company name/profile name, and select billing. There you will be able to ch...
Sun, 23 Oct, 2022 at 3:03 PM